Carphone Warehouse and HTC

I am bitterley disappointed with both! I bought an HTC Desire for my consultancy business. After 6 months my Desire failed to boot up and kept turning off. To my mind, a software issue. I took it back to CPW who said theyd sent it back to HTC.

Eventually after 3 weeks I got a call from CPW telling me that I would have to pay £180.00 to have the phone repaired. The reason being that the camera lens was scratched/cracked and that they couldnt repair the software issue without mending the lens (despite the camera working perfectly well!).

I've looked at other very similar issues that other users have experienced and there are a lot of them!

After spending two days arguing the issue, I've given up on both and gone back to a cheaper, better phone by a different manufacturer. My thoughts? AVOID!

A scratch on the camera lens has nothing to do with the warranty related to your problem.  It also wouldn't affect the repair.

Normally HTC's official repair centre will determine the cause of the problem (in your case I'm guessing it's going to be the motherboard) and then they'll decide if it is covered by warranty (which it will always be if the problem isn't the result of dropping the phone in the water or on the ground). 
Once they determined it is covered by warranty, they will restore the entire phone to as-new condition free of charge.  I've seen scratched screens and even the entire aluminium frame being replaced under warranty because the pone wouldn't work anymore due to a fault in the motherboard.  So a scratch on the camera voiding your warranty is very unlikely.

Sounds to me like Carphone Warehouse is trying to con you indeed.  Personally, I'd give them a call, tell them that I have documentation on more than a dozen reports of the same reboot problem and threaten to sue them if they don't fix it under warranty.

CPW are notorious shisters, lazy, useless, crap customer service and totally unhelpful when you need them.

CPW are the biggest load of shites i have ever come across, if they were the last mobile phone supplier i would rather go without !!!!. To say i do not like them is an understament.

Anyway, the camera lens is under the rear cover, if that is scratched a replacement cover will put that right.

got mine today at cpw , fingers crossed 

HTC does indeed have a regular service centre they work with.  You can contact HTC via their site to book in your phone and make all arrangements to get it repaired.  So no need to go through CPW or any other shady dealerships.  In fact Chop could pick up his Desire from CPW and contact HTC themselves.  I bet it would be a warranty repair then.

That being said, I'm happy about my regular store, so I wouldn't bother with contacting HTC.  If I were to have a problem, I can just drop mine off and pick it up once it's fixed. 

OOOOOOOOOOOOOOOOOH SUGAR!!!!!....My daughter just got her Desire from CFW a couple of days ago. I think I need my mummy!!

Am not an engineer or anything, but I am struggling to understand the logic of the camera cover causing software issues?! Just trying to con more money off you :/