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Author Topic: HTC Sync not working with Vista 32  (Read 8113 times)
mrconcept
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« on: October 28, 2010, 10:22:25 AM »

Please help,

I cannot get HTC Sync (Android 2.2) to connect to my PC (Windows Vista 32 -Fujitsu Siemens Amilo Li1718 Laptop). It hasn't even connected for a short period like some have experienced. The problem seems to be the "Android USB Device" driver called "My HTC". It reports the error -

"Windows cannot initialize the device driver for this hardware. (Code 37)"

I have tried absolutely everything apart from doing a factory reset of the phone (which HTC support suggested to me). I really can't see how that would help though because all the other usb features such as charge/disk drive/USB teathering work perfectly. Please help as i have completely run out of ideas and i need to make apps. May have to return it which i don't want to do  Cry

So far i have:

- Made sure all Antivirus/Firewall are disabled during install (i even uninstalled AVG thinking that was the culprit)
- Tried to install and run as Administrator
- Made sure "USB Debugging and Stay Awake" are ticked.
- Tried all four USB ports various times (which are USB2)
- Tried Uninstalling and reinstalling the drivers via Device Manager
- Tried Updating Drivers (it says they are up to date)
- Tried manually pointing to the correct Driver set for reinstall
- Made sure Windows Mobile Device Center is uninstalled (apparently it can cause conflicts)
- Cleaned the Registry
- Rebooted Computer and Phone on each occasion
- Tried multiple reinstalls (after removing all traces of the old ones)
- Tried both the software that came with the SD card (2.38 i think) and the latest software from your website (Sync 3)
- Tried HTC's solution (given to someone else) of reinstalling after disabling services and start up programmes. Also making sure all Anti Virus software was disabled.
- Tried installing two types of Driver sets (x86 and x64) - Although i don't know the difference someone said it worked for them!
- Made sure there are no old Sync drivers on the computer.

Just out of interest, i have Dropbox installed, maybe that could cause conflicts??


This is really annoying, PLEASE HELP

Many Thanks,
Mrc




Logged HTC Sync not working with Vista 32: http://www.htcdesireforum.com/index.php?topic=2006
sakai4eva
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« Reply #1 on: October 28, 2010, 08:48:03 PM »

Wipe all HTC software and drivers first.

Ok, time for drastic steps. Download the Android SDK from Google dev page, and install the Android drivers. This should force your phone to register as an Android device.

Install HTC Sync v3.xx, then uninstall it, but don't uninstall the drivers.

Plug your phone in, once. It should register as an Android Device. You have succeeded part one.

Second part: Don't re-install HTC Sync, use My Phone Explorer to sync to PC. Done. You have now managed to avoid the most buggy and glitchy portion of HTC's offering.

Welcome to the forum, btw.
Logged HTC Sync not working with Vista 32: http://www.htcdesireforum.com/index.php?topic=2006
spile
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« Reply #2 on: October 29, 2010, 10:57:03 AM »

Second part: Don't re-install HTC Sync, use My Phone Explorer to sync to PC. Done. You have now managed to avoid the most buggy and glitchy portion of HTC's offering.
+1
Logged HTC Sync not working with Vista 32: http://www.htcdesireforum.com/index.php?topic=2006
mrconcept
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« Reply #3 on: November 03, 2010, 10:45:07 AM »

Thanks for the reply i will try that  Smiley


but how do you uninstall HTC Sync without uninstalling the drivers aswell?

Thanks,
w
Logged HTC Sync not working with Vista 32: http://www.htcdesireforum.com/index.php?topic=2006
sakai4eva
Ask and I might answer, Google and you shall find, knock and I'll smack the $#!+ out of you.
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« Reply #4 on: November 03, 2010, 07:38:03 PM »

When you install HTC Sync, it will dump two programs into your Windows' "Start" menu. One is the HTC Sync program, the other is merely the drivers.

I recommend installing HTC Sync then uninstalling it because it is simpler than installing the Android SDK.
Logged HTC Sync not working with Vista 32: http://www.htcdesireforum.com/index.php?topic=2006
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