Please help,
I cannot get HTC Sync (Android 2.2) to connect to my PC (Windows Vista 32 -Fujitsu Siemens Amilo Li1718 Laptop). It hasn't even connected for a short period like some have experienced. The problem seems to be the "Android USB Device" driver called "My HTC". It reports the error -
"Windows cannot initialize the device driver for this hardware. (Code 37)"
I have tried absolutely everything apart from doing a factory reset of the phone (which HTC support suggested to me). I really can't see how that would help though because all the other usb features such as charge/disk drive/USB teathering work perfectly. Please help as i have completely run out of ideas and i need to make apps. May have to return it which i don't want to do
So far i have:
- Made sure all Antivirus/Firewall are disabled during install (i even uninstalled AVG thinking that was the culprit)
- Tried to install and run as Administrator
- Made sure "USB Debugging and Stay Awake" are ticked.
- Tried all four USB ports various times (which are USB2)
- Tried Uninstalling and reinstalling the drivers via Device Manager
- Tried Updating Drivers (it says they are up to date)
- Tried manually pointing to the correct Driver set for reinstall
- Made sure Windows Mobile Device Center is uninstalled (apparently it can cause conflicts)
- Cleaned the Registry
- Rebooted Computer and Phone on each occasion
- Tried multiple reinstalls (after removing all traces of the old ones)
- Tried both the software that came with the SD card (2.38 i think) and the latest software from your website (Sync 3)
- Tried HTC's solution (given to someone else) of reinstalling after disabling services and start up programmes. Also making sure all Anti Virus software was disabled.
- Tried installing two types of Driver sets (x86 and x64) - Although i don't know the difference someone said it worked for them!
- Made sure there are no old Sync drivers on the computer.
Just out of interest, i have Dropbox installed, maybe that could cause conflicts??
This is really annoying, PLEASE HELP
Many Thanks,
Mrc
