Desire keeps rebooting

I must say that my phone has been operating for just over a month past and (so far) my phone does not exhibit any hardware faults (fingers crossed!) yet, despite me flashing ROMs constantly. So perhaps HTC found the problem and nipped it in the buds when performing secret incremental software updates.

Also, it seems that the second revision to the HTC's version of the Android 2.2 (hereonafter referred to as 2.2.0 and 2.2.1, since I can't remember the exact coding/difference), breaks some user's wifi. I received the notification for the first update a few days after my activation, and only recently did I receive notifications for another update. Since I'm running a custom ROM, however, I did not install the update.

I think the key will be how HTC is rolling out incremental updates to the firmware. There could be a hardware fault that they are desperately trying to fix software wise. Also, the reason there is no public outcry (which would definitely happen if it was Apple ), could be due to several reasons:

1. HTC Desire is not as popular and ubiquitous as the iPhone.
2. A very small percentage of users are experiencing the reboots.

Following this line of thought, I believe the fault is hardware, at the HTC factory level, which is the result manufacturing controls. Percentage-wise, the numbers (completely insubstantiable, though) are too few to be a design flaw per-se. If it is purely a software glitch, 1 392 R&D employees would have found a way to figure it out, don't you think?

Coverage of the HTC Desire in the media was also quite thorough, and a large number of reputable reviewers and gadget blogs us the device sufficiently that an outcry would have been made if it is really faulty by design. That said and done, maybe, just maybe HTC has a bigger Black-ops budget than Apple (even more unlikely).

I'll need to hunt around for a bricked or broken and battered Desire to do some testing. My phone is just too new.

I’ve checked on some forums before. I would say worldwide people experiencing this problem that posted online should be at least around 1000. When dealing with the Desire you also have to take into account that the problem doesn’t start for at least 1 month after use (and possible with intensive use only). This probably explains why most media sources aren’t talking about it because most of them didn’t test the phone for around 2 months long to be aware of it. As I said before my desire was absolutely perfect too, till after 1.5 months. Then it started with 1 reboot, and then 2 followed by reboot loops after rebooting.  It’s comparable to something on the motherboard getting burned out years before it should.

HTC repair doesn’t have a clue what’s going on we think. They seem to be changing motherboards duo to a process of elimination. If everything else like the radio, antenna, processor, screen, etc. is working fine than the only problem left is something on the motherboard. This leads us to think that HTC hasn’t said or done anything about it because they can’t, otherwise it would raise awareness about this problem and possible cause a complete recall of all HTC Desire phones. If they knew what the problem was and which specific phones have it and how to fix it they wouldn’t have a problem announcing it because only that 1% that’s broken will have to be fixed and not all Desire phones.

Right now people sending in their Desire for repair are taking a gamble because there are many reports of unrepaired Desire phones being returned or reboot problems resurfacing again afterwards. They are switching out motherboards hoping they install one that isn’t defective. Sense some people get problems again after repair and some don’t only proves that HTC doesn’t have a clue if the new motherboard they use will work or not. Thus they also don’t have a clue what is causing the problem.

anyway this is the conclusion we had on some other forums.

=S you gotta be joking
even with s/n HT08 HTC is still producing faulty products? Your phone is like 2 months out of the factory and used even less. Maybe you just had a heat reboot through overuse. No need to panic yet unless it starts doing this even with simple use or starts reboot looping.

This is the list of everything we tried or monitored again.
If it still happens after you checked most of these variables then it’s the same random reboot problem.

-Starts around 2 months after use
-Reboots get worse over time
-Firmware and android version doesn’t matter which you have
-force apps2sd doesn’t matter if you use it or not
-PVT1 or PVT3 or whatever doesn’t matter
-Screen type, doesn't matter if you have AMOLED or SLCD
-There seems to be an antenna/radio/simcard issue also
-overheating causes reboots too
-Reboot is not always temp related
-sd card size doesn’t seem to matter
-having apps on sd or not doesn’t matter
-size of files on sd doesn’t matter
-rooted or not doesn’t matter
-seems like motherboard changed after repair doesn't always fix it
-simlocked or not doesn't matter
-provider doesn't matter(vodafone, kpn/hi, T-mobile etc all got it)
-seems to be hardware issue, but we all know software can greatly affect hardware so it can go either way
-restarting doesn't fix it
-factory resetting doesn't fix it (wish HTC would stop asking if we did this! -.-)
-changing/buying new battery didn't fix it
-using app killers or shutting down some services yourself doesn't help
-leaving all settings on default doesn't fix it
-all phones with s/n HT03 to HT07 can get this problem

Glade you’re optimistic about it.
As for me, HTC’s really got me pissed off. They completely ignore basic product marketing structures. When you make a product, evaluation and improvements based on those evaluations are thee most important steps to achieve customer satisfaction. They skip BOTH steps and start right away with a new phone model. What do you get from this? That no problems get resolved and that future models and productions come out with the EXACT same problems as their first production releases. You notice this in the way they work also. There are rarely new updates for their previously made smartphones and they just let them fade away. A simple update could make them work as well as the newer models.

Smart phones are damn expensive and stand at the level of a mini laptop. If a laptop doesn’t get any updates it becomes outdated and virtually useless years before it’s time. It’s the same with smart phones if they don’t add new stuff, make fixes and improvements the smart phone will be useful for the duration of its release ONLY. As soon as new smartphones come out your phone will become equal to a laptop running windows 95.

At the moment duo to lack of attention HTC Desire is suffering from this same poor management.
They have no solution because they didn’t even try to find any and the only sure fix is to get a better HTC phone and HOPE that they don’t have the same bullcrap problems as the previous models. It would be extremely funny if HTC Desire HD has these same production errors.

Doesn’t anyone know how to skip support and send mail directly to HTC central or something?

What you said has a lot of truth to it but this is not completely true for these large companies.
They have CEO and managers assigned especially to deal with keeping customers happy. It’s not like the same people that develop new models also have to repair the old models and keep the custom satisfaction high. I’m not saying HTC HAS to operate in this manner I’m just saying that in this day and age almost all tech companies atleast try to clean up their mess. Some examples are iPhone, Sony, Android, Dell.
Even HTC noticed their AMOLED screens should be replaced so they have a piece of mind too.
And Android constantly strives for customer satisfaction with each and every update they don’t ignore the problems like HTC they just take longer to apply the fixes.

To me this problem isn’t just a small problem either if different models have it and different production batches have it. Just search around some you’ll find out again that nexus, Evo and all the desires with s/n from HT03 to HT07 can have this problem. Seriously that’s 7 months of different production batches and STILL they didn’t do anything to change for the better. It’s a widely spread common problem. Moreover it’s their ONLY major repair problem even. I haven’t seen any other major repair problems aside from some antenna problems and people that mess with their phone and end up with a damaged speaker or so.

Also a lot more people have the problem then we know. Even if you checked ALL English forums you’d maybe get 1/10 of the online posts. After your done go checkout the Chinese, Japanese, Asian, Malaysian, Persian, French, Spanish, Greek, Italian etc. forums. Then you have 100% of the forum reports. Now consider that like 40% doesn’t post they just mail the HTC site directly or call them. Then add to that about 20% or more of people that go directly to the shop complaining for a new phone instead of trying to find a fix. If they do this in 1 month they get their new phone and the old one gets send to HTC for “repair” repacking and then sold again. Otherwise they are just forced to send their phone to HTC for repair.
It seems like a very little problem if you only consider 1 or 2 forums in English but it’s actually a huge deal especially in Europe.

hope this makes it clear why it’s upsetting that they ignore SO MANY people and why it’s upsetting that such a large company does this (compared to other companies)

EDIT: I guess the main problem isn’t that HTC doesn’t announce it and so. It’s their repair center.
If your product is broken ok, but when someone sends something for repair they expect it to be fixed and tested =repaired. With HTC they have no idea how to repair it what so every because they never tried to figure out what the source of the problem is. That’s why their playing mobo roulette like you said. But what makes people really wanna smash some skulls is that once you get your phone back it’s either 35% repaired 35% the same problem or 30% WORSE than before. I’ve read about people not receiving the right phone, having no radio connections, having a busted mic and even not being allowed to send the phone for repair.

Having a problem is bad but can’t be helped.
Not changing the problem in future productions isn’t cool.
Not researching the cause of the problem is just crazy!
Ignoring the problem is evil!!
But further damaging some ones phone AT REPAIR and sending it back DAMAGED!?!

That’s a whole new low to sink to.

In truth we all wish they would at least increase their repair success rate. At least people can rely on that then instead of feeling like they paid about 400 euro for hopeless junk.

haha, I hear in Italy that they already started taking up arms because of the bad repair service there. Maybe they’ll manage to get HTC to publicly admit there’s a semi small problem. But in overall things are looking up. People that had their phones send for repair are starting to receive more repaired phones in return. Lets just hope they found out which motherboards do the trick.