Desire keeps rebooting

I am still waiting for my Desire to be returned from the UK Service Centre. Phoned them a couple of days ago but only info they could give was that they received it 10 days ago. If this is returned with the same fault I will be contacting the BBC Watchdog consumer programme to try and force HTC to admit this is a widespread problem. They just seem to be fobbing us all off. The phone is obviously unfit for purpose when this problem exists and as such I feel that we are all entitled to a definitive answer from HTC as to what they are doing to rectify it!!!
I acquired the HT06 through Carphone Warehouse on a £30.00 monthly Vodafone contract. Am now paying for airtime that I can't use and have had to revert to an old Nokia handset that I've used for 2 years without any problems whatsoever. Will keep you posted when the phone is finally returned. If enough of us complain then Watchdog may get involved. Pity we have to go to such measures when a simple statement from HTC could make all the difference! Silence is definitely not golden !!!!!!!!

After the problems this morning I went for an all-out SD card format + factory reset, both via the phone's menu.  So far (3 hours after the reset) the phone hasn't given any problems yet.  I set up the gmail account (created a new one) and that's it.  Haven't touched it since it booted to the default homescreen.

As it is only a secondary phone now, I will simply leave it on, but won't be using it the first week.  If it reboots one more time, I'm going to send it back for replacement of the main board.

X, I'm starting to think about what Miladinovich said about heat causing the initial problem.

From what I remember, the first gen XBOX 360 had problems with overheating the processor melting the solders on the processor. It might be the same problem over here on the Desire. If that is so, definitely a design flaw.

I also think that it has to be fair to consumers to make a report. The BBC Watchdog program, despite being a little "aggressive" to say the least, is a good option. HTC have a huge following in UK, and we really should pressure them to offer unconditional and extended warranties if there a case of random reboot.

For an app to check the CPU usage and RAM usage, I use Quick Android Info and Android System Info. Neither app, however, offers charting ability.

@miladinovic87: Power users should really root. I use a UV kernel and SetCPU to retain sanity and lower CPU drain. If you are based in the UK, you should wait for the Desire Z and HD to launch. While they might be inferior/unnecessarily powerful for me, it will definitely make the Desire drop its price. Another thing is to make sure your serial HT08 and above.

Just wanna add to the criteria list,

I think the HBOOT version is linked to the HT number, coz newer HBOOT seems to correlate to newer HT numbers, assuming they are running in serial. It might be an indication that since HT08 is newer, and it doesn't face the problem (or users haven't faced the problem...) it might mean that HTC fixed it?

Just spoke to HTC again about my Desire repair. Nothing showing on their system as to the status of the repair in the UK repair centre. Very polite lady but said that she was unaware of any rebooting etc. problem but took a note of my comments and thanked me for bringing it to their attention!!!!! I confirmed that I would be contacting the BBC Watchdog programme if this was not resolved very quickly to my, and everyone elses, satisfaction. She has now agreed to find out more and will contact me again in the next 48 hours with the result of her enquiry. I will post again when I get a reply.

LOL, this is gonna be funny, she either works there for 2 days and hasn’t come across someone with the problem yet or their taking you for a joyride like they do with everyone else that calls by telling them "they don't know of the problem".

It’s starting to seem like a standard HTC support center line
-Deny any knowledge of customer’s problem
-be polite and nice while help
-mention that you'll look into the problem

The next step is:
-mention that you have found no record of the problem

I really wanna know what she says so do keep us posted =p

my helper was a semi robot so whatever, and you’re in the UK!
On the XDA forum there’s been many reports of UK people reporting this problem so they really know how to bullshit people. I vote for totally moving ahead with the BBC idea. However I have the feeling that HTC reached them way before we will meaning they might reject anything related to HTC XD

EDIT for moose:
I received my Desire back from repair like 4 days ago and I had the exact same reboot problem you’re talking about (send it back 1 hour after). It’s like either a full HTC logo screen glitch or a really quick reboot. Faster than the normal random reboots reboot. Either way the HTC is a buggy phone there’s nothing you can do about it except for helping us get HTC to admit it and try and fix it =p

other than that hard reset is HOLD VOL DOWN +POWER when it’s off

Sending it for repair and hoping for the best is also your only option for fixing it.
doing a hardware reset is the same as a factory reset it won’t hurt your phone or make it seem hacked or another so it’s not in violation of any rules and is recommended even (too often) by HTC.
after the menu appears press erase memory or something like that. Use the VOL DOWN button to select it and the power button to accept the selection.

warning, when my phone was rebooting and I did this reset method it actually got worse =p

(to some extend I’m starting to get the idea that ALL Desires with HT07 and lower will sooner or later get this problem with possibly an increased chance for HT06 and lower. So far there are 3 case types, 1,5 month reboots, 2 month reboots and 3 month reboots. Maybe in the future we will come across 4 month and even a year later, but still most likely with the stock motherboard. Anyone else get the feeling you have a time bomb where the processor should be? =p  it either heat explodes or randomly explodes on the set month >.< )

Alright, just as a side note. When my reboots started it was horrible the first day then I did a reset and it got good then I changed my simcard and it went 2 days without acting funny and then when I started really using it again for gaming and music it started rebooting more often again. The random reboots became more attached to my use of the phone and also more often. But yeah, let us know how it turns out although the reboot loop is pretty characteristic of this problem. Try some intensive use like maps and youtube and so. But then again those aren’t guaranteed to effect something that happens randomly XD

Next to all this, way before my reboot problems started I noticed a glitch in the programming (glitch was so bad it messed up the coding on the homescreen and moved everything around forcing me to factory reset). It takes place when your phone sleeps and your headphone jack isn’t inserted properly. I also saw some weird Artifacts take place when using silent mode and vib mode. So yeah now the reboot research leads to the following.

people who have random reboots, have you made use of the headphone jack often? (3 times a week)
or have you made use of the silent mode/vib mode often? (once a day atleast)