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Author Topic: My phone won't switch on or respond to a charger, what's happened?  (Read 134321 times)
skyeyez
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« on: July 17, 2010, 05:51:10 AM »

Hi Guys

I've had my HTC Desire now for a month and have absolutely loved it. Yesterday I let it run right to the end of its battery life and then plugged it into the PC to charge. I had to leave the house quickly so I disconnected the phone from the computer by simply pulling out the USB and running out the door (is this wrong?). Since then, the phone's been completely unresponsive and seems totally dead. It's not responding to the charger, the USB connection or being switched on.

Is there something I can do to get the phone to respond or is this a case of returning my pone to the seller?

Also, I noticed I had a crossover on my finances yesterday in my bank account, and the 7.99 insurance charge from Carphone Warehouse was returned unpaid to my account. Would they have frozen my phone until I pay it? 

Thanks for any help, I'm lost without my phone!

Sophie
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XSaenen
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« Reply #1 on: July 17, 2010, 09:20:04 AM »

I really doubt the insurance has something to do with it.  If you don't pay, you're not covered in case something happens.

My initial idea is that it's probably an empty battery or a system crash, although I see no real reason for the latter.  Pulling out the USB is common practice and my own Desire doesn't seem to have a problem with it.

If the battery is completely empty, it may not charge from the PC's USB port (USB ports generally don't have enough amperage to charge it at any decent rate).  Try charging it with the regular charger (if you haven't tried that already).  If that doesn't help, pull out the battery for like 10-15 secs (to clear the RAM) and re-insert it.  

If even that doesn't solve it, your system probably crashed or your battery died for some other reason (draining it could be a reason, those lithium ion batteries don't like being over- and undercharged).  At that point I'd suggest going back to the shop where you bought it.  Even if the insurance isn't paid, that won't affect the regular warranty.
« Last Edit: July 17, 2010, 09:23:37 AM by XSaenen » Logged My phone won't switch on or respond to a charger, what's happened?: http://www.htcdesireforum.com/index.php?topic=577
chriskaraokeman
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« Reply #2 on: July 17, 2010, 11:10:52 AM »

It warns you in the manual to not just pull it out , but unmount it via windows ala any other connected usb device.
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rikofold
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« Reply #3 on: August 07, 2010, 04:04:48 PM »

If the battery is completely empty, it may not charge from the PC's USB port (USB ports generally don't have enough amperage to charge it at any decent rate).  Try charging it with the regular charger (if you haven't tried that already).  If that doesn't help, pull out the battery for like 10-15 secs (to clear the RAM) and re-insert it.  

If even that doesn't solve it, your system probably crashed or your battery died for some other reason (draining it could be a reason, those lithium ion batteries don't like being over- and undercharged).

Exactly the same thing happened to me today.  I'm thinking there must be something wrong with the battery. The phone's a month old, that's all.  No-one can tell me that it's reasonable for a battery to die after that time, even if it's been totally drained.  I've tried it on the mains charger - you're right about the PC USB on - and not even a faint flash of the Desire's orange indicator, no signs of life at all.  Sad

Anyway, I've logged a call with HTC and ordered a replacement battery in the meantime - was going to order a spare anyway. If that doesn't work, it'll be a replacement phone under warranty.  It's a brilliant phone, best I've had by some distance - but useless if you can't even turn it on.

(Part of me is wondering if the 2.2 release has anything to do with it, but shurely shome coincidence?...)

Oh, and breaking the USB connection (in isolation of doing something else) is extremely unlikely if not impossible to brick a phone - and it certainly wasn't the cause of my problem because it happened out and about.
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rikofold
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« Reply #4 on: August 07, 2010, 05:37:48 PM »

And after 12 hours it's decided to start working again! Not complaining, let's see if I can get the 2.2 upgrade in before it dies again...
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XSaenen
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« Reply #5 on: August 07, 2010, 06:06:22 PM »

And after 12 hours it's decided to start working again! Not complaining, let's see if I can get the 2.2 upgrade in before it dies again...

LOL !   Maybe it was on strike. 

I'm suspecting a software-related issue.  Let's hope the update solves it.

Either way, give it a good charge and monitor the percentages closely.  If the battery drains quickly at first, that shouldn't be a cause for concern.  I had the same thing right after upgrading to Froyo.  In a few days it should be back to normal.  Also monitor the battery's temperature and voltage, just in case there might be a problem with the battery after all. (I use "BatteryTime Lite" for that)
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rikofold
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« Reply #6 on: August 07, 2010, 06:19:26 PM »

I'm suspecting a software-related issue.  Let's hope the update solves it.

Not entirely certain it's not a seating issue. Not that I've not had the battery out and in 100 times today you understand, but just gave it an extra hard shove in this evening.

Will monitor, thanks for advice re Froyo, just waiting for the update notification to arrive (manual update won't work just yet, sigh).

Knowing my luck I had a 12 hour window to download...  Wink
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djgbarry
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« Reply #7 on: September 11, 2010, 08:39:56 AM »

The same thing happened to my phone today. Charged the phone fully last night and then left it by my bed so that when I woke up this morning it had turned off. Tried to put it on charge today but the orange light won't go on at all and the battery is run down, tried two different chargers too! Would you recommend getting a spare battery or just leave it out for a day and hope for the best?
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Lessh
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« Reply #8 on: January 09, 2011, 03:14:20 AM »

Yep!

Same thing happened to me just today also.

I've had my HTC Desire HD for 3 days. It has been working fine, except for running slow when the battery gets really low.
The battery had about 5% left last night when I put it on the charger, and when I woke up this morning it had turned itself off and wouldn't turn back on. The LED light was on though, it was a solid light (not flashing) and it was green, though the phone itself wouldn't respond to pressing the power button.
I removed the battery and reinserted it, then the phone started working again and it showed a full battery, so it had charged fine, but a few hours later when I was accessing my text messages, it froze, then the screen went black and wasn't responding again, and there was no LED light.

I removed the battery again and it started up after that, then I went back to my messages and it simply shut down again.
Now removing the battery doesn't work. It just wont turn on full stop. Lame.

Has anyone found out any info from HTC about what this issue is?
Is it a problem with the battery design or is it related to software?

Any info would be much appreciated! Smiley

Thanks
Lessh
« Last Edit: January 09, 2011, 03:52:28 AM by Lessh » Logged My phone won't switch on or respond to a charger, what's happened?: http://www.htcdesireforum.com/index.php?topic=577
Lessh
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« Reply #9 on: January 10, 2011, 01:11:05 AM »

In case anyone was wondering, I took it into my network provider's service centre today (3 Mobile/Vodafone) and they straight out just replaced the phone (which they tend to do if it has been less than 28 days since you got it). They didn't know what caused it, but think that faulty software may be the cause of the battery failing. They usually reinstall all the software and the battery will be fine, but obviously they don't even bother with that if the phone is less than 28 days past purchase.
So if you have the same problem and your HTC Desire is past it's warrenty (or your provider doesn't cover faults), see if you are able to update the software.
Hope that helps. Smiley

Yep!

Same thing happened to me just today also.

I've had my HTC Desire HD for 3 days. It has been working fine, except for running slow when the battery gets really low.
The battery had about 5% left last night when I put it on the charger, and when I woke up this morning it had turned itself off and wouldn't turn back on. The LED light was on though, it was a solid light (not flashing) and it was green, though the phone itself wouldn't respond to pressing the power button.
I removed the battery and reinserted it, then the phone started working again and it showed a full battery, so it had charged fine, but a few hours later when I was accessing my text messages, it froze, then the screen went black and wasn't responding again, and there was no LED light.

I removed the battery again and it started up after that, then I went back to my messages and it simply shut down again.
Now removing the battery doesn't work. It just wont turn on full stop. Lame.

Has anyone found out any info from HTC about what this issue is?
Is it a problem with the battery design or is it related to software?

Any info would be much appreciated! Smiley

Thanks
Lessh
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snowbirdling
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« Reply #10 on: February 10, 2011, 08:04:07 PM »

Hi everyone,
This happened to me today, although it was completely unrelated to the battery life or charging. My battery was at just over half full, and when I checked my phone about 15 minutes after previously checking it, it was totally dead. No light, the power button wouldn't work, and connecting it to the charger was useless. I was pretty pissed off because I only got this phone ONE week ago!

I called the HTC support, and while I was talking to the helpful guy on the other end I took the battery out for a bit and fiddled around with it and then stuck it back in. The phone has now slowly switched on, and seems to be okay.

What the tech support guy said was that it might be a problem with an app I downloaded that isn't compatible with the phone. Apparently some applications just don't work, although 99% should (if they're safe). He said if I had downloaded something last night (which I had) that might be the problem. I'm now going through and trying to remember what apps I downloaded and uninstalling them. If the uninstall works then I won't be back, but if it comes up again I'll be back on the board here to update you. Good luck everyone!

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MoniQ
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« Reply #11 on: February 18, 2011, 05:54:49 PM »

3 days old, dead in the water.
I tried removing the battery and putting it back on. The phone started, then it died again 2 minutes later.
The orange light blinks instead of staying lit while the phone is connected to USB.
And I'm afraid if I try removing the battery for the third time, the plastic cover will break.
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sakai4eva
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« Reply #12 on: February 19, 2011, 05:27:47 AM »

3 days old, dead in the water.
I tried removing the battery and putting it back on. The phone started, then it died again 2 minutes later.
The orange light blinks instead of staying lit while the phone is connected to USB.
And I'm afraid if I try removing the battery for the third time, the plastic cover will break.

Water damage means it is beyond saving.

Snet from my HTC Dseire, plaese excues typos.
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nettpolisen
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« Reply #13 on: April 26, 2011, 04:57:01 AM »

Quote
Water damage means it is beyond saving.

Battery or phone?

Managed to drop my phone in some water during easter, but was quick to remove the battery, and let the phone dry for 3 days. (battery was dead when the incident happend).

When I know try to charge the phone, it just turns from blinking orange to green in the led display.

Was wondernig if anyone had experience to what the blinking means. Is planning to get a new battery to try and see.
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eddiegroove
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« Reply #14 on: June 18, 2011, 04:31:12 AM »

Well mine did the same thing. What i did was take the battery out but that din`t work,so i took both the sd-card and the sim card out then tried ....and it booted up. After i put the cards back in and it works as nornal. Hope it helps.
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