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Author Topic: Several Issues with phone - advise greatly appreciated!  (Read 7403 times)
MarioH
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« Reply #15 on: April 10, 2011, 05:46:39 PM »

... I forget specify that the phone is working well since reset. Keep in touch.
Logged Several Issues with phone - advise greatly appreciated!: http://www.htcdesireforum.com/index.php?topic=4017
XSaenen
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« Reply #16 on: April 11, 2011, 04:27:31 AM »

I have been fooling around in the forum, looking for some issues similar to mine, and I notice that you response to almost every post. Also, I guess you perhaps have some special access to HTC people like developers, support, ...

Unfortunately I don't have such access.  Maybe some HTC employees know my name from visiting these forums, but I'm really just another customer.
As for replying to nearly every topic, If I really don't have a clue, I won't reply.  However by using common sense and Google, one can find a solution to most problems. 

As for physical buttons, LeeDroid uses the trackball to pull the phone out of standby and unlock the screen.  However for non-rooted phones that's not a solution of course.  It also won't bypass a pattern lock.

Debugging is merely a software developer's tool and won't affect your phone's normal functionality in any way, so I doubt that turning it on could solve a problem such as this.
Logged Several Issues with phone - advise greatly appreciated!: http://www.htcdesireforum.com/index.php?topic=4017
Bustergroove
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« Reply #17 on: April 11, 2011, 10:24:28 AM »

@MarioH....I did a factory reset before I sent the phone back to my provider, just to make sure that it wasn't something that could be rectified quickly. They are afterall electonic gadgets with lots of small parts! This unfortunately for me did not solve my problem but it may fix yours.

Interestingly, you're having similiar problems to me minus all the applications, as I thought my problem was an application mal-function but having received a replacement back from Three (since they clearly couldn't fix the phone which had no add-on applications since I'd already done the factory reset) it obviously was a software / hardware problem.

If I were you, be prepared to have it repaired / replaced.

@XSaenen....we can only try to get upgrades when the customer service has been what I would call up till Friday, appalling. Outside UK call centres are never the best, as the phonelines are invariably poor and unclear. The script reading is atrocious and Three's team has only started to use their iniative when I demanded to speak to the Customer Service Manager who read through my case before speaking to me.

On another note, have you had any dealings with the new Desire S? It has just launched at Three this week, so I am uncertain as to whether I should try and stick with a HTC Desire 'better the devil you know' as opposed to the new Desire S which lacks significant forum comments'?

I'm awaiting the call from Three's Customer Service Manager regarding my situation right now!  Tongue
Logged Several Issues with phone - advise greatly appreciated!: http://www.htcdesireforum.com/index.php?topic=4017
XSaenen
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« Reply #18 on: April 11, 2011, 12:17:33 PM »

Haven't had the opportunity to test the S yet (if any HTC employees are reading this : hint hint  Tongue ).  However I do plan on getting one early next month.  
I'm not sure what that's going to do with my position here or with the forum in general, as I won't be using my old Desire anymore then.  The forum's owner apparently already cloned the Desire HD forum and turned it into a Desire S forum, so it would make sense that I'd be running that forum instead of this one.  

As for "sticking with the devil you know", the S is clearly an evolution of the Desire with some added bits from the HD.  HTC even start the phone's description with "What happens when you take a multi award-winning smartphone like HTC Desire and improve it? ".
So it's clearly the evolution/replacement of the regular Desire.  Call it a Desire 2 if you want.

I think they did their homework this time.  The USB port has been moved to the side and the SIM and SD slots are above the battery now.  That creates some room in the bottom to let the CPU's (passive) cooling be more effective.  Also, there's more internal storage and they coupled a more energy-efficient CPU with a bigger battery.  So it seems HTC actually listened to the complaints people were having.

The lack of forum comments is simply because the phone has only just been released.  When people start buying them, we'll get more info.  
Logged Several Issues with phone - advise greatly appreciated!: http://www.htcdesireforum.com/index.php?topic=4017
Bustergroove
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« Reply #19 on: April 11, 2011, 01:16:45 PM »

Thanks for info on Desire S. I saw one on Saturday and it does indeed look like a great phone. When contracts are up for renewal there's always something else that comes along looking even better!  Cheesy

After more chasing on my part with Three Customer Services (they really are rubbish and a strong complaint is winging its way to the UK Head Office as we speak) they are reluctantly sending me a brand new HTC Desire. They are maintaining that my touchscreen issue is a well known 'listed' fault that cannot always be rectified. They were pushing that I had a completely different phone, but of course when I asked for the upgraded Desire S, suddenly I'm getting a brand new HTC Desire again! I have however, stipulated that should this next phone have the same issues I shall of course expect a brand new different model next time. I'll give it two months to see if any problems develop.....

Not sure how long you had your Desire but jumping ship so soon?  Wink (I've already don my own research on the new model and it appears some have Wifi connection problems when holding the phone in a landscape position.....good luck with that!)

And....you mentioned you had your own hardware problems on your Desire....what pray tell can I look forward to going wrong next?   Roll Eyes Tongue

Thanks for all your help...just don't leave this forum for at least the next two months LOL

Cheers

Em
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XSaenen
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« Reply #20 on: April 11, 2011, 01:52:15 PM »

Em,

My first Desire developed a random reboot problem, a problem which was affecting quite a few Desires a while ago.  All of the faulty ones have been repaired/replaced and there have been no new reports of the "true" random reboots for months now, so no worries.  It won't happen anymore.  Whatever the problem with those motherboards was, HTC has found and fixed it.

As for how long I had it : I bought my first Desire on July 13th, 2010.  I was perfectly happy with it but couldn't rely on it because I was always messing up the settings (on purpose, to replicate forum users' problems).  So I bought a second Desire on October 1st.  That way I could use one Desire for forum stuff and have a good one for my own use.  
Some time later the first one developed the reboot problems and was repaired.  I sold it to a friend of mine in Februari this year because I simply didn't use it anymore.

Basically I've owned the Desire for 9 months now.  Normally I tend to buy a new phone after around 6 months.  Only a truly great phone will keep me company for a year or more, and I'm afraid that the Desire just doesn't fit into that category.  Not enough memory and the cooling issues are just ruining the fun.  I'm always aware of the cooling issues and am adjusting how I use the phone to avoid getting them.  So basically I don't dare to use half of the phone's functionality.
« Last Edit: April 11, 2011, 01:55:27 PM by XSaenen » Logged Several Issues with phone - advise greatly appreciated!: http://www.htcdesireforum.com/index.php?topic=4017
XSaenen
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« Reply #21 on: April 12, 2011, 10:41:44 AM »

The USB port has been moved to the side and the SIM and SD slots are above the battery now.  That creates some room in the bottom to let the CPU's (passive) cooling be more effective.

Scratch that, those pictures were apparently from an early prototype or a pre-production phone. 
I just bought an S and the SIM and SD are still at the bottom.  Between the battery and the lower part of the screen actually.  It looks like the CPU moved to the top part.
Logged Several Issues with phone - advise greatly appreciated!: http://www.htcdesireforum.com/index.php?topic=4017
MarioH
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« Reply #22 on: April 21, 2011, 05:16:56 PM »

Now, I can confirm that the Touch Screen problem persists! After several days, reseting the phone only caused that the problem appear not as often as it did: no extra app installed, gps feature off. Now, I want to know what is the real "known issue" about this problem: simply, the screengs hangs and you see the incomming messages and calls and you can do nothing to unlook the phone. It has nothing to do with the provider nor the quality of the line.

Could I do myself some kind of "soft/hard engineering" on my phone to solve? (Should I have to?)I've paid for it and have no solution! As they say to Bustergroove "the 'touchscreen issue' is well known". ok, tell us what it is, solve it, replace the phone... hey HTC people, do something!

Anyway, any hint is welcome!!!

I recommend the following: buy your phone -preferible the Nokia 100- and stay there, closely to the seller, do not let the phone travel around the world with you....
Logged Several Issues with phone - advise greatly appreciated!: http://www.htcdesireforum.com/index.php?topic=4017
XSaenen
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« Reply #23 on: April 21, 2011, 08:49:38 PM »

Mario,

The strongest 2 options for regular users are the Factory Reset and the RUU.  The RUU isn't even for normal users anymore, so if a factory reset doesn't sort out your problem, the phone will need to be sent in for repairs.
Logged Several Issues with phone - advise greatly appreciated!: http://www.htcdesireforum.com/index.php?topic=4017
Bustergroove
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« Reply #24 on: July 25, 2011, 03:15:14 PM »

It's been a couple of months since I had problems with the HTC Desire and after lengthy talks with Three they eventually sent m a brand new replacement phone which (touch wood) has been absolutely fine.

Thanks for all the advice  Cheesy
Logged Several Issues with phone - advise greatly appreciated!: http://www.htcdesireforum.com/index.php?topic=4017
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